First of all, we are extremely sorry that you’ve experienced any crashes or longer loading times. This is, of course, not intentional and we want you to have the best experience possible. Secondly, it’s likely not your fault. Here’s why:
There are a few reasons why the game crashes or has long loading times.
1. Our servers are overloaded
SnB Polo Pro is becoming more popular, and that’s probably one of the reasons why you are even playing it! While this is happening, we are upgrading our servers to ensure we are capable of providing quality connection and bandwidth to all players at all times. Please bear with us while this is happening.
2. We are optimizing your device
Every smartphone is different. It reacts to things differently than other smartphones, sometimes quicker, sometimes slower. We don’t mean your phone is slow or old! All we are saying is that different hardware within certain devices don’t like certain things we are doing. While we are updating our game, we are ensuring SnB Polo Pro works well on all possible devices. Please bear with us while that’s happening, and keep checking your relative app store to be sure that you have the latest version of the game.
3. There’s probably a problem with our servers or there is a bug in SnB Polo Pro
We are always monitoring our server connection and fixing any issues as soon as we can. Whenever you are having multiple crashes, check your respective app store for an update to SnB Polo Pro. Bugs happen to everyone, in every app and game.